FAQ


1) Does CherryChew ship internationally? Is it free?

- Yes we ship worldwide, and it's free for orders over $35!

2) How long does the shipping process take?

- You will receive your parcel in approximately 14-35 days.

After you place an order, there is a 2-5 day processing timeEach item has their own processing time. During this period, we are preparing your order directly from our manufacturers located in ChinaThis procedure helps us offer the best possible retail price to our customers. This 2-5 day processing time is included in the overall delivery timeframe.

Please refer to our Shipping & Delivery page for additional information. 

3) Am I allowed to cancel my order after purchasing?

-  An order cannot be cancelled once it is in the process of preparation or being shipped. If you contact us immediately after a purchase via sales@cherrychew.com, we can cancel your order.

4) I have received a defected item, what should I do?

- We cannot offer a refund or exchange once the product has been opened and used. If the item arrived damaged, please contact us at sales@cherrychew.com to file a report.  

5) What can CHERRY CHEW do if the package is lost?

Packages are rarely lost. However, if a parcel does not arrive please contact customer service to file a lost package report.