Return & Refund Policy


We offer refunds 100% of item price once we receive the product back into our inventory. Customers MUST pay shipping cost at their own expense. All sales are final except when the product received is incorrect or damaged.

 

Before you request for a return, here is some information you should now:

Please make sure to file a return / refund / exchange report to our customer service team to sales@cherrychew.com and provide the following information:

- Your order #

- Reason of return / refund / exchange

- If you used PayPal, the report must be sent from the email that is linked with the PayPal account that was used to purchase the product(s).

- Further instructions will be sent to you from our customer service team if your case is eligible for a return / refund / exchange.

✔ You are responsible for shipping fees for the return

✔ Shipping cost for your order is nonrefundable. Only the price for the product is going to be refunded.

✔ Item(s) must be returned within 30 days of receipt.

✔ All item(s) must be unworn and unwashed, with all original tags attached.

✔ Due to hygiene reasons, all intimates, swimwear, underwear, accessory items, and makeup products are final sale and cannot be returned.

✔ Product(s) that are on sale, are not eligible for refund/return/exchange.

✔ Refunds must be refunded to the original payment method. If that is unavailable, we will give you online store credit.

 

1) Am I allowed to cancel my order after purchasing?

An order cannot be cancelled once you have placed an order. Once an order is placed, a notice has been immediately sent to our fulfillment center to process. An order cannot be cancelled once it is in the process of preparation or being shipped. Please contact sales@cherrychew.com for further assistance.

 

2) I have received a defected item, what should I do?

If you have received a defected item in the mail, please contact us within a week at sales@cherrychew.com with picture evidence and we will get back to you as soon as possible. You can either have the choice of being refunded or getting a replacement of the product that you ordered. Your product would not be eligible for a refund if it is defected under YOUR consequence.

 

3) I have not received my item within the promised timeframe, can I get a refund?

The estimated delivery timeframe can vary from 14-30 working business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 business days.

Full refunds or item replacements are not available under the following circumstances:
A. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
B. Your order did not arrive due to exceptional circumstances outside the control of CHERRYCHEW.COM (i.e. not cleared by customs, delayed by a natural disaster)
C. You have chosen the wrong variant by mistake (i.e. choosing the wrong, size, color, shape, etc.)

D. Other exceptional circumstances outside the control of CHERRYCHEW.COM

 

4) Can I exchange my item for a different size?

If you have selected the wrong size, CHERRYCHEW.COM is not liable to offer an immediate refund without having the product sent back to us. However, if a mistake has been made by our dispatch team, and you have received the wrong size from which you selected, you may send a return/refund report to sales@cherrychew.com. Please be advised that all of our products have different measurements, so it is VERY essential to refer to the size chart for specific measurements. You may also compare the measurements in each product to the measurements of a garment you already own at home for accuracy. Have any further questions on sizing? Shoot us an email or DM us on our Instagram!

 

5) What can CHERRY CHEW do if a parcel is lost?

 Packages are rarely lost. However, if your package does not arrive within the maximum given timeframe, please contact customer service (sales@cherrychew.com) to file a lost package report.